Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Shipping times vary depending on your location, but most orders are processed within 1–3 business days and delivered within 5–12 business days.

Do you offer international shipping?

Yes, Blanche Hair offers worldwide shipping to selected countries.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

Can I change or cancel my order?

Orders can only be changed or canceled within a short period after placement. Please contact us as soon as possible for assistance.

Products & Quality

Are your wigs high quality?

Yes. Blanche Hair specializes in premium-quality wigs designed for softness, durability, natural appearance, and long-lasting beauty.

Can the wigs be styled or colored?

Most wigs can be styled using heat tools at recommended temperatures. Please check individual product descriptions for specific care instructions.

How long do the wigs last?

With proper care and maintenance, our wigs are designed to last beautifully over time.

Do the wigs come pre-plucked or ready to wear?

Our collections come pre-styled & pre-plucked. Product details will specify the features included.

Payments

What payment methods do you accept?

We accept secure payment methods including Mobile Money, debit/credit cards, and other supported payment options available at checkout.

Is payment on your website secure?

Yes. All transactions are processed through secure payment gateways to ensure your information remains protected.

Returns & Exchanges

Do you accept returns?

Due to hygiene reasons, returns are not accepted except a mistake was made with delivered unit.

What should I do if I receive the wrong item?

Please contact us immediately with your order number and photos so we can resolve the issue quickly.

What if my package arrives damaged?

If your package arrives damaged, contact us within 48 hours of delivery with clear photos of the item and packaging.

Wig Care

How should I care for my wig?

We recommend gentle washing, proper storage, and using suitable hair products to maintain the quality and longevity of your wig.

Can I use heat on the wig?

Yes, many of our wigs are heat-friendly. Always use a heat protector spray and follow care guidelines.

How often should I wash my wig?

This depends on frequency of use, but generally after every 8–10 wears is recommended.

Contact & Support

How can I contact Blanche Hair?

You can reach our support team through the Contact Us page or via our official social media platforms.

How quickly do you respond to inquiries?

We aim to respond to all customer inquiries within 24–48 business hours.

Do you offer customer support after purchase?

Absolutely. We are committed to providing ongoing support and ensuring a smooth luxury shopping experience.